At WP Geeks we believe that the keys to completing a project successfully and ensuring a pleasant experience for both you, the client, and our developers, are maintaining clear communications and transparency throughout the process.
Most projects consist of three parts:
- The Proposal
- Project Management
- Feedback and Changes
Below is a short outline describing how we manage each part of this process to ensure that communications are fast, simple, and practical so that both you and our developers are on the same page and up-to-date.
Our proposals include several key pieces of information such as a project timeline and a list of things that you, the client, need to provide us with to do the job like website logins, logos, photos, etc. (You can view a sample proposal here.)
The most important part of the proposal, however, is the detailed pricing breakdown.
We don’t just tell you the price of the job. We break the job down into tasks and list the hours required and price for each task. That way, you can decide if certain parts of the website are not worth it for you because the cost isn’t worth the benefit.
Sometimes seemingly small and unimportant features can be pricey.
This empowers you to adjust the project price according to the features that matter most to you. We’re happy to make revisions to the proposal to ensure you’re getting exactly what you want and getting the best value for your money.
We’ll often even suggest tasks to remove from the project if we think it will result in better value for you — even though it will lower the project price for us — because, at the end of the day, happy customers come back.
If you have a preferred project management software, such as Asana, ClickUp, or Trello, we’re happy to use it.
If not, we also have a space within our project management template for tracking tasks.
The part of our project management template that is most helpful, however, is the new task approval process.
During a project, a client will often request additional tasks that were not included in the original quote. If you request new tasks, we add them to the sheet where you are able to see the hours required to complete them, their cost, and how they’ll affect the total cost for your project, and then approve or reject them.
You can see a demo of our project management system in the video at the top of this page.
Feedback and Changes
Feedback and changes are usually the most tedious and time-consuming part of a project, because it’s often hard to describe an issue in an email.
To address this issue, we add a feedback widget to your website (which only logged-in users can see) that allows you to markup and add notes to a screenshot or record a video of the screen and explain the issue, and then send the feedback to us directly from your website.
The feedback that used to require long, complicated, emails can now be sent directly from your website in minutes, or even seconds, from any computer, tablet, or phone.
You can see a brief demo of our feedback system in the video at the top of this page.
Over the years we’ve found that these tools enable us to communicate clearly and quickly, and stay transparent about the project with clients, resulting in a better experience for both our clients and developers.
Of course, some issues simply can’t be addressed online and we understand that. We’re always willing to sit down for a chat.
You can set up a meeting with us at any time through our meeting scheduler.