EXPERT WORDPRESS MANAGEMENT AND SUPPORT
Let us take care of your website so you can focus on your business.
As Seen In
YOU NEED A WEBSITE MANAGEMENT PARTNER WITH THE EXPERIENCE AND DEDICATION TO CARE FOR YOUR MOST VALUABLE DIGITAL ASSET
Every WP Geeks WordPress expert has
10+ years of experience
Over the years our Geeks have performed
1000’s of services for happy clients
WP Geeks has lifetime unlimited licenses for$4000+ of premium WordPress plugins
FEATURES
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Speed Up Your Website
A fast-loading website is key to a good user experience and SEO. Keep your website blazing fast with our included initial optimization and ongoing maintenance.
Make Unlimited Website Changes
Make sure your website is constantly up-to-date with unlimited website changes including website tweaks, content updates, and content additions.
Access WordPress Experts
Utilize our WordPress experts, who are experienced in e-commerce, membership websites, LMS systems, ACF, and all the other tools you need for success.
Stay Safe And Secure
Keep your website and data safe and secure with hourly content and database backups and constant virus and vulnerability checks.
24/7 Monitoring & Emergency Support
Keep your finger on your website’s pulse with 24/7 uptime monitoring, downtime notifications, and on-call Emergency Support to help with any problem.
DETAILED PERFORMANCE REPORTS
Understand your website better with detailed weekly management and performance reports that include up-to-the-minute information about your website speed, performance, security, traffic, and SEO.
JOIN HUNDREDS OF HAPPY CUSTOMERS
WP Geeks has been an indispensable partner in helping PATA manage our various web assets more professionally and securely.
Thanks to WP Geeks, everything has been streamlined and our site finally runs well. We were especially impressed by their responsiveness; they put our minds at ease.
Thank you so much for all the great work and all the detailed updates you gave throughout the project. It was a real pleasure working with you 😊
100% SATISFACTION GUARANTEED
Your satisfaction is our highest priority. At the start of every job we make a backup of your website. If you’re not happy with the results we’ll restore your website to exactly how it was before we touched it at no charge to you.
BOTTOM LINE
YOU DON’T PAY UNTIL YOU’RE HAPPY
WORDPRESS MAINTENANCE, MANAGEMENT, & UNLIMITED CARE PLANS
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WORDPRESS MAINTENANCE, MANAGEMENT & SUPPORT FAQ
How do I get started?
Just purchase the WordPress Management Plan that’s right for you and then follow the instructions to provide us with a WordPress user account on your website.
We’ll set up your maintenance within 2 working days. If your plan includes speed and security optimization, we will also start those right away. Normally, we finish those services within a week. After that, you’ll receive an initial setup report and will receive weekly maintenance reports for the duration of your subscription.
Where can I find my payment invoices?
Invoices for all payments made while logged-in to your account can be viewed and downloaded on your account page. Simply log in to you WP Geeks account and you should be automatically taken to your account page where you’ll find your entire transaction history.
How do I give you my login information?
For your security, we ask you to create a new WordPress user profile for WP Geeks (instructions can be found here). This is safer for you because it gives you the ability to remove WP Geeks’s access to your website at any time by deleting our user profile.
How do I give request an update or support?
Just login to your WP Geeks account and submit a ticket through the support page, which is linked in the top navigation bar.
What’s included in website updates?
Content updates include addition of new text and images to your website, changes to existing text and images on your website, changes to plugin settings, and simple CSS tweaks. They do not include development work, such as custom theme or plugin development.
As a general rule of thumb, if we can do it from the WordPress dashboard without editing files directly, we’ll do it. If we have access the site via CPanel or FTP or write or edit code, then it’s not included (this work is, however, covered by our development packages).
How long do website updates take?
Website updates are finished within 1-3 working days of when they are received.
How many website update requests can I submit at one time?
To keep management simple, we accept one request ticket at time for per customer. As soon as a request ticket is finished, you can file a new one.
Do you manage eCommerce websites?
Yes. Our Speed and Support plan includes eCommerce websites.
Do you offer custom development services?
We sure do. Our development services start as low as $60 USD per hour. You can learn more here.
What is included in Emergency Support?
Our Emergency Support service will help you solve any sudden problems that make your website unusable. Most problems can be solved temporarily by rolling back the website to the most recent backup before the problem occurred to temporarily fix the problem.
If your website was broken by website changes not made by WP Geeks (e.g. if your website is hacked or broken by a different developer) there may be additional charges for repairs.
What are your Emergency Support hours?
Emergency Support is available Monday to Friday from 9am – 9pm ICT (GMT +7).
We also monitor support channels and respond as much as possible during off-hours. We’re working hard to expand these hours and hope to provide 24/7 service in the near future.
LET’S GET STARTED
We want to give you a price and timeline for helping with your website, but first we need to know the details.
Contact us now so we can get started.
